We’ll be running two online Insight Events on Wednesday, 11th February, from 13.00 to 14:00 and 18:00 to 19:00 to introduce our First Line IT Customer Support roles.
These sessions are a great opportunity to learn more about the role, explore what the job involves, and ask any questions before applications open.
Choose the time that works best for you, as the content will be identical in both sessions.
Register Your Interest
The application window for this role will open on Monday,16th February at 10am. In the meantime, we encourage those who identify as a woman* to register their interest in these upcoming opportunities.
*Please note that we’re confining registrations of interest to the specified group, as they are currently under-represented within our workforce.
You’ve got what it takes to keep vital work running.
Whether you’re already working in IT or in an unrelated field, this is a unique opportunity to take on a fascinating role at the very heart of GCHQ.
At GCHQ, everything we do depends on our technology running smoothly. Our IT Service Management team, including First Line IT Customer Support, are the people who make that happen. They’re the first point of contact when issues arise, helping to resolve problems quickly and ensuring the UK’s Intelligence Services and our partners stay online, secure, and connected. Their work is essential, and we’re looking for more people who are curious, motivated, and eager to learn, and who want to join them.
First Line IT Customer Support at GCHQ
In this vital role, you’ll play a key part in delivering essential IT services across GCHQ and the wider intelligence community. As the first line of support you’ll handle requests, set up new equipment, create and manage secure user accounts, and update content in our Service Request Catalogue.
Every day will bring something different, but the focus remains on finding solutions that work for the people who rely on them. Expect to identify issues, solve problems thoughtfully, and contribute to the smooth running of mission-critical tech. Along the way, there’s access to fantastic development opportunities, supportive colleagues, and plenty of room to grow.
About you
To join us, all you’ll need is a Level 2 (GCSE or equivalent) qualification in English Language and Maths at Grade 4/C or above, competency with IT, and some experience in a professional workplace. We won’t expect you to know everything from day one, that’s why you’ll receive comprehensive training and support, including our buddy and mentor programmes and a full induction to our locations and teams.
Salary
£33,750 for positions based in Cheltenham and £40,000 for positions based in London. In addition, a concessionary payment of £2,658 is included regardless of location.
Flexible Working
We offer full-time and part-time opportunities. Full-time roles are based on a 37-hour week, with flexibility around the start and finish times. Part-time roles are available for a minimum of four days per week. Compressed hours and flexible arrangements can be considered, subject to both business requirements and individual needs.
When Do Applications Open?
Applications open on Monday, 16th February (from 10am). In the meantime, we encourage those who identify as women to register their interest* and attend our upcoming virtual events.
*Please note that we’re limiting registrations of interest to the above group only, due to their current under-representation in our workforce.
Any individuals who register their interest and later decide to apply for our First Line IT Customer Support roles will need to complete an application form when applications open. At that stage, we’ll welcome applications from all candidates, regardless of ethnic background, gender, disability, or any other characteristic(s). All applications will be assessed solely on merit.
Our Commitment to Diversity and Inclusion
At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions.
We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce, such as women, those from an ethnic minority background, people with disabilities, and those from low socio-economic backgrounds. Find out more about our culture, working environment, and diversity.
To be eligible to apply, you must be a British Citizen. If you hold dual nationality, of which one component is British, you will nonetheless be considered. You can apply at the age of 17 years; if successful, you will not be offered a start date prior to your 18th birthday. There is no upper age limit. See our website for full eligibility details.
