HMRC

More than just the Taxman​: A career in your hands at HMRC

HM Revenue and Customs (HMRC) is one of the largest employers in the UK with over 67,000 employees nationwide. We play a vital role in collecting taxes that fund our public services.

We’re not just about collecting taxes from individuals and businesses. The revenue we gather funds vital public services, from schools and hospitals to roads and communities, making a real difference in people’s lives.

Here, your commitment to social good will thrive as you take pride in playing a crucial role in supporting society.

We also champion workers’ rights by enforcing the minimum wage and support families by administering benefits like child benefit, tax-free childcare, and statutory sick pay.

But there’s so much more to HMRC than tax! We offer diverse career paths across the UK in areas such as commercial, property management, communications, human resources, project delivery, digital services and more. Discover the surprising range of opportunities and see where your career could take you.

Our culture and values

Remarkable people are the backbone of HMRC. We are driven by a responsibility to deliver the very best for society and our public services.

Joining our team means being part of something bigger, and we’re committed to creating a great place to work for all our colleagues. We want everyone to feel valued, supported, and comfortable being their true self at work.

We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support.

Our work is diverse, challenging, and incredibly rewarding. So, whether you’re an experienced professional, or at the very start if your career, there are so many opportunities for development and growth and a wide variety of roles and professions to choose from.

People. Purpose. Potential.

  • We are proud to be a Disability Confident Leader employer.
  • We generated £966.4 billion in tax revenue for our public services and government priorities.
  • We are digital leaders: 78.4% of our customers are satisfied with our digital services.

Staff diversity networks

Our staff diversity networks are open to everyone in HMRC and are a great way to learn more about others and celebrate our diversity. The networks provide a forum to discuss ideas and concerns to help eliminate barriers that exist for our people and customers.    

Our staff diversity networks include: 

  • Disability
  • Gender
  • LGBTQ+
  • Race
  • Social mobility
  • Religion or beliefs
  • Carers

Health and wellbeing

Wellbeing is incredibly important to us. Taking care of our physical and mental wellbeing helps increase creativity and job satisfaction and means that we’re more likely to fulfil our potential.  

We have a range of initiatives in place to help employees focus on wellbeing. These include our Employee Assistance Programme which offers free, confidential advice and support for a number of issues, including work, family and personal issues.

We also regularly hold wellbeing workshops and sessions, and have a range of additional resources to support you with everything from physical health to financial wellbeing.

Benefits of working for HMRC

Flexible working patterns

Respecting our employees’ work-life balance is important to us and something that we want to support you with.

We recognise that being able to work flexibly from different locations has its benefits, so in most cases you’ll have the opportunity to work from home 2 days a week.

We care about accommodating different personal and family needs to help you maximise your career potential. To do this we may be able to support flexible start and finish times, and we’ll consider alternative working arrangements such as part-time working (including term-time, job share, partial retirement).

Annual and special leave privileges

As one of our employees, you’ll get 25 days annual leave when you join us, increasing by 1 day for every year of service up to 30 days. You also get an extra day off for the monarch’s birthday.

We also offer generous maternity, paternity, adoption and parental leave, as well as special paid and unpaid leave. You can find out more details in our employee benefits handbook.

You can also take up to 5 days of paid leave for volunteering, allowing you to develop yourself while benefitting your community.

Pension scheme

When you join us, you’ll automatically be enrolled in the Civil Service Pension Scheme. As well as contributing yourself, our additional employer contributions will help your retirement be a little more comfortable compared with some private sector pensions. Discover more about the Civil Service Pension Scheme here.

Development and progression opportunities

We offer various programmes and support to help our employees develop their potential and advance their careers within the Civil Service.

You’ll also have access to job vacancies which are not available externally, giving you more opportunity to move around different teams and government departments to gain new skills and experience to help you progress.

Discounts

We offer all our employees access to money-saving portals which give you a range of discounts at high street stores, supermarkets, leisure facilities and much more.

Inclusive environment

At HMRC, we want everyone to feel like they belong, and comfortable to be their true self at work. To achieve this we have several Staff Diversity Networks which include race, gender, disability, LGBT+, carers, social mobility and EU nationals. We also have specialist groups for age and religion or beliefs. You can join any of these networks when you start with us and getting involved is easy.

Applying to work at HMRC

  • Application information – Our recruitment process is tailored to each role, ensuring we match the best talent with the right opportunities. The job advert will detail the application process for that particular job. You may be asked for a CV or a personal statement, to complete online tests, or participate in an interview or assessment.
  • Reasonable adjustmnet – We’re proud to be a diverse and inclusive employer and we want everyone to feel that they can apply for a job with us. If you think that you need some extra help or support to do this, please see what reasonable adjustments we may be able to offer.
  • Security – Before joining HMRC we’ll need to carry out some security checks on you. The level of check will vary depending on the role, you can find out more information in our security checks guidance.
  • Health and wellbeing – The health and wellbeing of our colleagues is a top priority and we are dedicated to creating a workplace where everyone feels they belong and has the support they need to thrive. To ensure suitability for the role and to identify any necessary workplace adjustments, we ask all successful candidates to complete a Health Declaration as part of our pre-employment process. If we need more information to fully understand your needs and how we can support you, our team of Occupational Health experts are here to help. Together, we’ll make sure you have everything you need to excel in your new role.
  • Eligibility – Some of our jobs are only open to existing civil servants, the job advert will say if this applies. This means only civil servants who were recruited under fair and open completion can apply. This doesn’t include contractors, contingent labour or temporary fixed term appointments. If you aren’t sure you must contact your HR department to confirm you are a civil servant, if you are confirmed as ineligible during the process you will not be appointed. If you resign or are employed on a fixed term appointment which ends before an offer is made your application will be withdrawn as you will no longer meet the eligibility criteria.
  • Artificial Intelligence – Artificial Intelligence (AI) is a powerful tool that can help you in various stages of your job application. However, it’s important to see it as a supplement to your skills, experiences, and potential – not as a replacement. Read the Artificial Intelligence and recruitment page to find out more about the do’s and don’ts.

Learning and development

We are committed to providing a supportive learning environment, equipping you with the skills you need to do your job. And for those who want to progress their careers, we’ll empower you to do so with our variety of learning and development opportunities. Find out more about some of the opportunities we offer, you’ll be surprised at where your career could take you!

  • Tax Specialist Programme
  • Apprenticeships
  • Accelerated development programmes
  • Secondment and loan opportunities
  • Online learning
  • Industrial placements