Since our separation from Royal Mail in 2012, we’ve been on an evolutionary journey to ensure we’re meeting all our customers’ needs. So, today, as we develop more digital offers, we’re still committed to providing face-to-face support to those who rely on us, such as access to cash and government services.
Our journey is one of reflection, growth, and meaningful change. Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners, and the communities they serve.
We’re here for everyone, so it’s vital that we reflect the diversity of the communities we serve. That’s why we value people from a variety of backgrounds who bring different perspectives to our business. And it’s why we’re constantly reviewing our policies and processes to ensure they’re as inclusive as possible.
This means we make sure our recruitment process is completely fair, transparent and free from bias. It means we take positive action to support everyone in developing to their full potential. We foster a respectful, inclusive environment where all our people can make a meaningful contribution to our business.
Post Office is committed to embedding equity, diversity and inclusion. Our objective is to create a great place to work for all. To realise this, we are committed to deepening our commitment to become a truly inclusive and safe place for all. We want a great working environment which recognises people from different backgrounds, experiences and abilities; who can bring fresh ideas and innovation to improve our business practices. We want to:
At Post Office, we’ve developed the ‘Inclusion Playbook’, which offers colleagues practical examples of everyday behaviours that enable them to help foster an inclusive culture and bring our ED&I strategy to life.
The importance of equity, diversity and inclusion cannot be overstated. It enriches our communities, workplaces, and lives by bringing together different backgrounds, experiences, and ways of thinking. That difference is the very fabric of our society.
The Inclusion Playbook is an example of what can happen when you’re intentional about inclusion, take a multi-layered approach and act creatively. It’s a powerful tool, offering practical steps we can all take to foster inclusivity across our business. While these actions may seem small, they have the potential to create significant, positive changes for all colleagues, both now and in the future. Together, we can make a difference and build a brighter, more inclusive tomorrow.
At Post Office, our Equity, Diversity & Inclusion Colleague Networks ensure that everyone in our business is truly represented and feels welcome and supported. Our networks are open to all colleagues, whether they identify as part of the specific groups or join as an ally.
We have four colleague-led networks, which champion diverse characteristics by raising awareness, holding events and celebrating important days in the calendar. Most importantly, they work with our People team to ensure all our policies are fair and inclusive for everyone.
We’re the network that supports equity for women and empowers female colleagues at every level of Post Office. By promoting the progression of women and giving them a safe space to discuss gender-related issues, we aim to ensure equal opportunities for all.
We support a wide range of initiatives and events to promote relevant issues and support allyship, from workshops raising awareness of menopause and cervical screening to wellbeing yoga sessions and events to support International Women’s Day. By advising the business, amplifying the voice of women and empowering female colleagues to own their career development, we promote understanding of gender-based experiences.
Customer First
We start with the customer
Curiosity
We continuously learn and improve
Progress
We deliver results with integrity
Accountability
We take ownership and follow through
Collaboration
We work across teams
Senior Digital Marketing Manager
Governance Associate
I joined the BeYou network in the middle of COVID, knowing very little about it. The network was very welcoming, open and full of passion about the topics that it’s focused on – bringing visibility to disability and mental health. There’s a real desire to do more for those disadvantaged in the business, changing the processes that do not work for them. The network has achieved a lot, improving the accessibility requests of new starters, inputting to the design of Wood Street office, and bringing awareness to mental health, neurodiversity and disabilities – especially those that are invisible.
King Charles I opens his personal carrier mail service to the public for the first time.
King Charles II appoints the first Postmaster General, Henry Bishop, establishing the General Post Office (GPO).
Early post offices located in inns, known as “Letter Receiving Houses.” Innkeepers serve as postmasters.
Mail coaches introduced, improving the speed of delivery and expanding access to villages and towns nationwide.
The Penny Black, the first adhesive stamp, is introduced.
Post Office introduces foreign currency exchange services for the growing needs of travellers and holidaymakers.
Post Office diversifies, adding bank accounts, insurance, loans, credit cards, savings and mortgages to its products.
The first self-service postage machines are introduced in branches.
The Postal Services Act passes, formally separating Post Office and Royal Mail. In 2012, Post Office becomes a separate, government-owned organisation.
Post Office introduces the first Banking Framework, providing access to everyday banking services for customers of almost every high street bank in Post Office branches.
New partnerships with Amazon, DPD, DHL and EVRi (2022) introduced. First Banking Hub opens, and Post Office launches new Digital Identity app, EasyID.
Post Office and postmasters support social causes raising funds for the Ukraine DEC Appeal and Trussell Trust, and the first-ever end-to-end sale of non-Royal Mail products are sold in Post Office branches.
Learning from the past, Post Office apologises for its role in the Horizon IT scandal, providing compensation to those affected and embarking on wholesale cultural reform.
We’re still here, in person, for the people who rely on us.
