Serco – Jacqui Patchett, UK&E Service and Operations Director

We interviewed Jacqui Patchett, UK&E Service and Operations Director at Serco on her experience and thoughts on women in tech.

  1. How Long have you worked with Serco?

6 years


  1. Briefly describe your Current position at Serco?

Working within UK&E and SBS MyTechnology, my role spans the Technology teams – I am responsible for delivery of the RUN services and interfacing with UK&E Business unit Managing Directors


  1. Had you worked in IT / Tech prior to joining Serco?

I have had a long career in IT, some 36 years in total. I have worked in many large IT companies such as EDS, Capgemini and Fujitsu specialising in IT Service Management and the delivery of large organisational transformation programmes and Cultural change.


  1. Why did you choose a career in technology?

I think in reality, IT chose me! I don’t have any specific technical skills but a broad knowledge of IT and the processes and procedures that work together to deliver world class service. That with an inherent desire to promote good working practices and create development opportunities for my colleagues has led me deeper into the world of IT.


  1. Did you study an IT or technology related subject at University?

I didn’t go to university – I have always learned “on the job” – taking every training and development opportunity offered to me along the way.


  1. Do you think there is a lack of females in the IT and Tech sector, if yes – why?

Absolutely! IT & Tech has traditionally been viewed as very much a male domain, and as such stereotypical career pathways not been marketed to or made attractive to females – as such we are missing many very talented, capable, and enthusiastic women in our industry.


  1. What advice would you give to young women at the start of their Tech career?

I would give the same advice to everyone regardless, work hard and look for the opportunities – IT has such a wide spectrum of roles, and you can plan a career moving to different roles and gain experience in a multitude of areas. The world of IT is varied and exciting – you just have to go for it (IT!)