Siobhan Harris is a Senior User Researcher with 11 months in her current role within the Government Digital and Data community. Her career spans the private sector, consulting, and public service, bringing a rich blend of perspectives to her work. What defines Siobhan’s journey is a consistent focus on improving services for users and a deep commitment to public sector transformation.
In her current role, Siobhan works within a central government function, contributing to the development of guidance and frameworks such as the Government Digital and Data Capability Framework. She values the collaborative nature of this work, particularly the opportunity to engage with a passionate cross-government community focused on improving services for end users.
Siobhan’s work follows a cyclical rhythm. On research days, she leads user research sessions, ensuring dedicated focus time for facilitation. Outside of live research, she synthesises findings, develops insights, and produces actionable recommendations for teams and stakeholders. She also maintains key research artefacts such as personas, journey maps, and user needs documentation, ensuring they remain aligned with the latest evidence.
Beyond project work, she actively contributes to the research community, including initiatives such as developing an AI-driven research repository. Her role also involves facilitating workshops, supporting prioritisation, and helping shape future research direction.
